Article by Bill Krause, author of Forgiveness -- A Key to Success
Asking for forgiveness begins with humility. When you realize that there is someone in your life who is offended with you, you need to be willing to speak with that person from a servant's position. Do not come from a position of haughtiness or arrogance. Recognize that, in most situations, you are dealing with a hurting person and a hurting person often cannot hear clearly or think correctly.